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CraftLocal Privacy Policy

This privacy policy explains how CraftLocal uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?

How do we collect your data?

How will we use your data?

How do we store your data?

Marketing

What are your data protection rights?

How do we use cookies?

What types of cookies do we use?

How to manage your cookies

Privacy policies of other websites

Changes to our privacy policy

How to contact us

How to contact the appropriate authority

What data do we collect?

CraftLocal collects the following data:

Personal identification information (Name, email address, phone number)

Account login details

Payment information (if applicable)

Delivery address (if applicable)

IP address, browser type, and device information

Analytics data to improve our website experience

How do we collect your data?

You provide most of the data directly when you:

Complete surveys or provide feedback

CraftLocal may also receive your data indirectly from:

Social media platforms (e.g., Facebook or Instagram lead forms)

Payment processors (e.g., Stripe, PayPal)

Analytics tools (e.g., Google Analytics)

How will we use your data?

CraftLocal collects your data to:

Process orders and manage accounts

Provide customer support

Send you updates about our products, services, or promotions

Improve our website and services

If you agree, CraftLocal may share your data with trusted partners for marketing purposes (e.g., email services like Mailchimp).

To prevent fraudulent purchases, we may also share data with credit reference agencies.

How do we store your data?

CraftLocal securely stores your data on encrypted servers located in the UK.

We keep customer account data for 2 years after the last interaction. After this period, data is permanently deleted from our systems and backups.

Marketing

CraftLocal may send you information about products and services we think you might like.

If you’ve agreed to receive marketing, you can opt out at any time by:

Clicking the “unsubscribe” link in emails

Contacting us directly

We do not share your marketing data with any third parties outside of our trusted partners.

Your Data Protection Rights

You have the following rights under UK GDPR:

Right to access: Request copies of your personal data

Right to rectification: Correct inaccurate or incomplete information

Right to erasure: Request deletion of personal data under certain conditions

Right to restrict processing: Limit how we use your data

Right to object: Object to our processing of your data

Right to data portability: Request transfer of your data to another organization

We will respond to requests within one month. To exercise your rights, contact us at:

Email: hello@craftlocal.com

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior.

More information: allaboutcookies.org

How do we use cookies?

CraftLocal uses cookies to:

Keep you signed in

Remember your preferences

Measure website performance and improve user experience

What types of cookies do we use?

Functionality cookies: Remember login details and preferences

Analytics cookies: Track website usage and performance

Advertising cookies: Collect information to show relevant ads on other sites

How to manage cookies

You can set your browser not to accept cookies. Some website features may not function without cookies.

Privacy policies of other websites

Our website may contain links to other websites. CraftLocal is not responsible for their privacy practices.

Changes to our privacy policy

We review and update our privacy policy regularly.
Last updated: 17 October 2025

How to contact us

For questions about this policy or your data:

Email: hello@craftlocal.com

Website Terms of Use & Disclaimer
Last updated: October 2025

Welcome to CraftLocal.co.uk (“the Website”).
By accessing or using this Website, you agree to the following terms and disclaimers.
If you do not agree, please do not use this Website.

1. About CraftLocal
CraftLocal is an online platform that promotes local crafters, creative businesses, and community groups by listing and signposting their work and websites.

CraftLocal is not a retailer, marketplace, or intermediary in any sales, transactions, or arrangements between crafters and the public.

2. General Use of the Website
You agree to use this Website for lawful purposes only and in a way that does not infringe the rights of, or restrict or inhibit, anyone else’s use and enjoyment of the Website.
We may update, remove, or change content at any time without notice.

3. Links to External Websites
CraftLocal includes links to other websites and social media pages operated by crafters, schools, and local community organisations.

We do not control or endorse the content of any external sites and accept no responsibility for:

The accuracy, safety, or legality of information on those sites;

Any goods, services, or events offered by third parties; or

Any loss, damage, or dissatisfaction resulting from visiting or purchasing via those sites.

Visiting external websites is entirely at your own discretion and risk.

4. Partner Communities and Schools
From time to time, CraftLocal may feature or collaborate with local schools, community groups, or craft networks.
Any such inclusion is for promotional or community visibility purposes only.

Neither CraftLocal nor any partnering schools, groups, or communities:

Are responsible for vetting or verifying listed businesses;

Are involved in any craft sales, bookings, or communications between you and a crafter; or

Should be contacted or expected to resolve issues with any listings, products, or services.

All concerns, complaints, or enquiries must be directed to the crafter or business involved.

5. Accuracy of Information
We aim to keep information up to date, but CraftLocal makes no guarantees that any listing, description, or link is accurate, complete, or current.
Listings are provided by independent crafters, and details may change without notice.

6. Intellectual Property
All content on this Website, including text, images, and layout, belongs to CraftLocal or the respective content owners.
You may not reproduce or use content from this site for commercial purposes without permission.

7. Disclaimer of Liability
The Website is provided “as is” and “as available.”
To the fullest extent permitted by law, CraftLocal disclaims all warranties, representations, and conditions relating to this Website and its content.

CraftLocal, its owner, and any partner organisations will not be liable for any loss, damage, or inconvenience (direct or indirect) arising from use of the Website, including reliance on its content or linked sites.

8. Changes to These Terms
We may revise these Terms and the Disclaimer at any time by updating this page.
Please check this page periodically to ensure you are aware of the latest version.

9. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

Welcome to CraftLocal (the “Website”).
These Terms of Use (“Terms”) set out the rules for using our Website and the conditions under which we provide our listing and promotional services.
By using the Website, you agree to these Terms.

1. About Us
CraftLocal is an online platform that promotes and advertises independent crafters and their handmade goods.
The Website is owned and operated by an individual based in England.
Contact: hello@craftlocal.co.uk

2. Our Services
CraftLocal provides a paid listing service that showcases the work and websites of independent crafters.
We reserve the right to edit, update, or remove any listing that we consider inappropriate, outdated, or inconsistent with the purpose of the Website.
We may make changes to the Website and its features at any time.

3. Using the Website
You agree:

To use the Website lawfully and respectfully.

Not to misuse or attempt to disrupt the Website.

Not to post or submit anything unlawful, misleading, or infringing on others’ rights.

We may suspend or remove access to the Website if we believe you have breached these Terms.

4. Listings and Payments
Crafters may request to be featured on CraftLocal by paying the applicable fee via PayPal.
Listings are created and uploaded by CraftLocal based on the information you provide.

Payments must be made in full before a listing goes live.
All payments are non-refundable, even if you later choose to remove or change your listing.
By submitting your information for listing, you confirm that:

The content is accurate and does not infringe on any third-party rights.

You have permission to use any images, text, or website links provided.

5. Intellectual Property
All text, graphics, logos, and content on the Website belong to CraftLocal or its licensors.
You may not copy, reproduce, or distribute any part of the Website without prior written permission.

Crafters retain ownership of their own images and descriptions, but by submitting them, you grant CraftLocal a non-exclusive licence to use that content for promotional purposes on the Website and social media.

6. Liability
The Website is provided “as is” and “as available.”
While we aim to keep information accurate and the Website running smoothly, we make no guarantees regarding uptime, accuracy, or results.

To the fullest extent permitted by law, CraftLocal will not be liable for:

Loss of income, sales, or business opportunities.

Errors, interruptions, or data loss.

Any indirect or consequential loss or damage.

Nothing in these Terms limits our liability for fraud or any matter which cannot be excluded under UK law.

7. Termination and Removal of Listings
We may remove or suspend any listing or user access at our discretion if:

We believe the listing breaches these Terms.

Payment has not been received.

The content is inappropriate or misleading.

No refunds will be issued for removed listings.

8. External Links
CraftLocal may include links to third-party websites.
We are not responsible for the content or privacy practices of those sites and advise you to review their policies before using them.

9. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our Website.
Continued use of the Website means you accept any changes.

10. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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